How do you report a pothole?

The updated Town of Franklin webpage has a DPW Service Request Form to report street lights, potholes, downed trees and Other (please specify) issues.

You can also call the DPW 

Hours of Operation:
M, T, Th: 8:00 am to 4:00 pm
Wed: 8:00 am to 6:00 pm
Fri: 8:00 am to 1:00 pm 

Phone:
(508) 520-4910
(508) 553-5500

From the mobile device (in this case, a phone)

The updated Town of Franklin website is enabled for mobile use

scroll down the Home Page to find a quick link for "Public Works Order"

click on the "Public Works Order" to open up the DPW Service Request Form

From your desktop/laptop

Scroll down the home page on the desktop/laptop versions to select the DPW Service Request Form

The form will ask the same questions whether on the mobile device or desktop/laptop

You can go directly to the form here
http://www.franklinma.gov/public-works/webforms/dpw-service-request-form