Blackboard Connect Helps the Town of Franklin Provide Faster, More Targeted Information to Residents
Residents are urged to verify and add current contact information with the new
Connect Access Portal to stay informed of important messages
The Town of Franklin has updated its Blackboard Connect-CTY™ service to provide enhanced communications options to residents and enable community leaders to reach their audiences more quickly and effectively, helping to keep them safer and better informed. This is the primary method of keeping residents informed of emergencies, weather issues, road closures, and other pertinent information we believe is important for residents to know.
As the town's longstanding, trusted notification platform, Blackboard Connect enables officials to quickly deliver critical messages, including emergency alerts and important city announcements, via phone, text and email. The Town of Franklin is holding a community-wide data drive, encouraging residents to verify and register their contact information in the system's secure Connect Access Portal, where they can also manage their message settings, including their preferred language, mode of contact and specific message topics they wish to receive. You may enter up to 10 phone numbers (including cellular phones), and four email addresses.
The Town of Franklin uses Blackboard Connect to notify residents of urgent and routine communications, and used the system to keep residents up to date after Tropical Storm Irene and the October 2011 snow storm.
"Blackboard Connect allows us to stay connected by quickly distributing timely, relevant messages to our community," said Gary Premo, Communications Director of the Franklin Police Department. "Now that residents have the power to customize their message settings, we can make sure they receive the messages that matter most to them. Plus, with the system's instant reporting we can better track who received a message, and strategically plan for follow-up communications."
Publicly available primary residential and business phones in the Town of Franklin are already included in the system. However, residents are encouraged to explore the new Connect Access Portal and make sure the town has the most up-to-date contact information by visiting the Franklin website, http://franklinma.virtualtownhall.net/Pages/index, and clicking on the link that says "Connect CTY." Users should also manage their message preferences by indicating their preferred mode of contact, language and message topics. Residents with call blocking services should add (508) 520-4938 to their approved number list to ensure they receive important notifications from the town.
"Direct communication is the best way to keep residents informed and therefore safe, and the Blackboard Connect service makes it easier than ever for individuals to stay connected and engaged," said Ed Miller, President of Blackboard Connect. "Blackboard Connect provides leaders with the most efficient, reliable way to send relevant, targeted information to the right people at the right time."
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