Have you used the Suggestion Box? | Town of Franklin MA

On the Town of Franklin home page, there are a variety of Customer Service Request links available.

• If you find a street light out, or a pothole that should be filled, use the "Public Works work order"
• Sign up for the Reverse 911 to get notified by the Town of an emergency in your neighborhood.
• Or use the Comment Box to make a suggestion...

Visit https://www.franklinma.gov/ to use any one of these options

Have you used the Suggestion Box? | Town of Franklin MA

Reminder: Report problems via the DPW Work Order form

The app and service provided by SeeClickFix was discontinued by the Town of Franklin over a year ago yet, some folks still report problems via the service. The service will accept them but the Town of Franklin does not monitor them.

If you do have an issue (pothole, broken street light, malfunctioning traffic lights, etc.), you should report the problem with the DPW Work Order form
http://www.franklinma.gov/public-works/webforms/dpw-service-request-form

Reminder: Report problems via the DPW Work Order form