"Interactions, a Franklin-based tech firm backed by $110 million in venture capital funding, has debuted what its CEO calls "game-changing innovations" for its virtual assistant technology.
The company works to improve conversations between humans and automated customer service software. This week, it announced new technologies that make an automated virtual assistant as smart as a human customer-service agent."Continue reading the article in the Boston Business Journal
http://www.bizjournals.com/boston/blog/techflash/2016/02/franklin-tech-firm-develops-a-new-kind-of-customer.html
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| screen grab of Interactions website |
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