Dear Franklin Water User,
To ensure that the Town of Franklin Water Department continues to provide the latest technology for effective water usage monitoring, we are transitioning our customer self-service platform.
Our current platform, WaterSmart, will be discontinued at the end of this month. We anticipate completing the transition to the new Neptune My360 Consumer Portal in early 2026.
The My360 portal will continue to offer essential features, including the ability to create usage alerts, set a water budget, and view consumption data 24/7. Please look out for future communications regarding the sign-up process for the My360 Customer Portal.
We thank you for your proactive approach to monitoring your water usage and encourage you to utilize the new My360 Customer Portal upon its launch.
If you have any questions or concerns, please contact me directly at 508-553-5500 or domartin@franklinma.gov.
Thanks for continuing to care about your water use,
Doug Martin
Franklin Water & Sewer Department
