With the Biennial Election coming up November 4, 2025, the nomination papers are available beginning Aug 4, 2025 for candidates to take, obtain the appropriate number of signatures to get on the ballot.
We are sharing the section of the Annual Report for the Town of Franklin 2024 to help explain what each role entails. The first up is that of the Board of Assessors.
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Revaluation
The revaluation of all real and personal property in the Town of Franklin was completed Autumn 2023 in preparation for Actual Fiscal Year 2024 3rd quarter tax bills. Following is a brief review of that achievement.
Data Collection
Twenty-two years have now passed since we installed the Assesspro real estate valuation and assessment administration software developed by Patriot Properties, Inc. Because our start-up data was from a different form of valuation system and most of our data had not been refreshed in nearly ten years, it was necessary to complete a town-wide data recollection program prior to finalizing the FY 2005 valuations. Patriot Properties was hired for this task. Over the past 19 years, our appraisal staff has performed the on-going property exterior measuring and interior inspecting for all real estate classes.
Such reviews are done for the Department of Revenue (DOR) required cyclical program, as well as for building permitted changes, pre- appraisals, abatements and sales verifications.
Field Review
In addition to individual property on-site review, field reviews are required periodically to check for observed data accuracy and consistency.
This drive-by review provides another level of assurance that when valuation schedules are applied, the results will be “Fair and Equitable”.
Commercial/Industrial/Apartment Valuations
Annually there are analyses of sales data as well as income & expense market data. The Board contracted Patriot to work with our Director to establish an income approach to value for each property. All requirements of the Massachusetts Department of Revenue were met through final approval of the FY 2024 valuations.
Sales Analysis
The majority of the sales analysis was completed by September 2023, and the interpretation of sales continued through the next two stages of valuation. The town-wide program resulted in a valuation system that was applied uniformly throughout the town, while reflecting all the adjustments warranted individually and by neighborhood, to arrive at “Full and Fair Cash Values” as per Massachusetts General Law.
Value Generation
A system of valuation was established based on valid property sales and where applicable the income approach to value. These schedules were developed from the market and then uniformly applied to all taxable and exempt real property.
Final Value Review
Final reviews were completed in preparation for the DOR review. These include studies of various computer-generated reports to check for value consistency, final field checks required, and for DOR documentation and its analyses.
DOR Review & Final Approval
The on-site and statistical reviews by the DOR took place from April to October 2023. The appraisal staff provided files, generated property records, answered questions and addressed any concerns. At the conclusion of the DOR review, we were granted Preliminary Certification authorizing public disclosure.
Public Disclosure
The DOR approved valuations were available for disclosure to the property owners. While all staff provided property record cards and general data reviews, the Director and the appraisers conducted informal hearings on valuations.
Personal Property
Business assets and those of utilities are reviewed for valuation as taxable Personal Property. For twenty-three fiscal years we have engaged the specialized services of Real Estate Research Consultants (RRC) in the discovery and valuation of these accounts. These services have served us well, resulting in DOR approval and consistently defendable valuations. Also, considerable new growth has been certified annually. Additionally, the RRC Personal Property Software installed in our office has benefited us. The personal property valuation formulas are very straightforward, and the administrative capabilities have met our needs.
Classification Hearing & Tax Commitment
Following some discussion and a few presentations relative to single versus split tax rates, the Council approved a single tax rate at $11.79 per $1,000 of taxable value as calculated by the Board for all property classes. The tax commitment and mailing were timely for an Actual 3rd Quarter tax bill.
Abatement Reviews
Upon mailing of the tax bills and on or before the due date of the first Actual bill, property owners have an opportunity to file an Abatement Application on the basis of overvaluation or misclassification. 39 abatements applications were filed of 11,776 taxable accounts, or just 1/3rd of 1%. Generally those with merit were resolved through our conducting a complete on- site exterior measuring and interior inspection. Usually a valuation discrepancy is the result of a data error or as a result of an inspection appointment not arranged and thus the property data used was estimated vs. actual.
Technology Improvements
In addition to our state-of-the-art software for the valuation and administration of both real and personal property, Cartographic Associates, now CAI Technologies of Littleton, NH has continued to maintain the digital/GIS-mapping program it first completed for us for FY 2005.
Following aerial photography and planimetric (physical features) mapping, CAI constructed cadastral tax maps (depicting parcels) through the use of over 5,000 plans and over 15,000 deeds. This new mapping program is annually updated and reconciled with our property records for consistency in both parcel inventory and land area. With the support of the Town Administrator, the Finance Director and the Town Council, we have capacity in our Patriot software to link and utilize the maps with our assessment data file and any other available location-based data. In addition, for the past nineteen years we have provided our parcels and more on the web as AxisGIS for the benefit of both the Town staff and the general public.
Appraisal & Administrative Staffing
The use of automation has minimized the former heavy burden of traditional data processing. Due to this and numerous other office improvements, the Town approved our Staff Restructuring Plan. We have adjusted our administrative support to be shared among the Appraisers who are responsible for continuing to improve our service to the public at the counter and by phone. They have focused these efforts on providing and reviewing public records, Motor Vehicle Excise Tax Commitments and Abatements, Exemption Applications, posting Building Permits and Sales and any other assignments as required. They have continued to train in rotation in various administrative duties and computer applications. The Appraisers have made special efforts in the development and implementation of usable written instructions for the assessing office procedures and for MUNIS financial software applications. These instructions were developed consistent with all Mass. General Law and DOR requirements and are subject to frequent change due to legal changes and software enhancements.
Appraisers
We thank Kevin W. Doyle, Director of Assessing for his diligence especially as Director beginning following his first two years here. He has overseen the completion of all our work these past twenty-three fiscal years, seven full revaluations and sixteen interim years of market adjustments. We also acknowledge the support work of Appraiser David Ruberti since July 2005, Appraiser Peter Mooney since August 2004, and Appraiser Susan Reagan since September 2019. Our Director received his Massachusetts Accredited Assessor (MAA) in 1990 and the MAAO Wilson Award in June 2013. Within the past seventeen years all three Appraisers completed their designation required education and experience, being granted their MAA designations and maintaining their periodic recertification.
Town Revenue Enhancements
In addition to meeting all state requirements as well as daily office oversight, the Director and Appraisers have achieved many additional improvements to benefit the Town taxpayers. One such is the efficiencies built into the Motor Vehicle Excise Tax Commitment and Abatement processes in conjunction with the newest MUNIS tax software installation. These excise taxes represent about $5.266 million dollars in locally raised annual revenue, or about 5.3 % of locally raised tax revenue.
We assure the citizens that like real and personal property, taxes on these are assessed and abated appropriately and uniformly for the maximum benefit of all. Registry of Motor Vehicles’ automation aided the Director and Appraisers to further enhance revenue in assessing dealer and repair plate registrations. As well, with the ongoing automation improvements of the Environmental Police, this professional staff successfully developed a new potential annual revenue stream in the identification and assessment of excise taxes on boats principally situated in Franklin.
On-site Periodic Property Reviews
Because we have initiated the cyclical property re-measurement and re-inspection program as prescribed by the Massachusetts DOR, we continue to make various public information efforts to assure property owners have advance information about this on-going program.
Briefly, please note that the purpose of these property visits is to verify that the correct data is being used in the determination of valuations to achieve “full and fair cash value” in accordance with Mass. General Law Chapter 59. The Board appreciates the general public’s cooperation in its efforts to serve all property owners of all property types to assure fair and uniform values.
Your Elected Board of Assessors
Before entering the performance of his/her duties, each Assessor upon election has taken the oath of office specific to assessors and assistant assessors. Massachusetts General Law has provided that because the DOR Commissioner of Revenue has regulatory oversight over assessing in every city and town, the Commissioner likewise determines the training requirements for the assessors and any assistants. At this time, the Commissioner has determined Course 101, including the Classification Training Workshop, meets the minimum requirements. The full Board of Assessors and all four staff have completed these and have been certified as such by the Mass. Commissioner of Revenue.
The Board looks forward to continuing education opportunities offered by the MA DOR and the professional associations, the Massachusetts Association of Assessing Officers (MAAO), the International Association of Assessing Officers (IAAO), the Mass. Chapter of the IAAO, the Northeast Regional Association of Assessing Officers and the Norfolk & Suffolk Counties Assessors Association. The assessors have attended seminars and workshops to broaden and reinforce their understanding of property tax law.
In particular, the Board has focused on current and possible future tax relief and deferral options for our disabled and elder citizens. To that goal, following meetings of the Town Senior Outreach Committee, the Board, its Staff and the Office of the Council on Aging continued its broad-based efforts to reach seniors. This has resulted in successfully providing tax relief (exemption) information to additional seniors who owned and occupied their homes.
Also, with the valued assistance of the Town’s Veterans’ Agent Shannon Nisbett, special efforts are continuously made to identify veterans and their surviving spouses entitled to exemptions and/or the Veterans’ Tax Work Program. We look forward to continuing to work with Shannon.
All these efforts are consistent with the Board of Assessors commitment to meet its challenges as key Town Financial Team members to the benefit of all the citizens of the Town of Franklin. The Assessing Department is officially a part of the Franklin Finance Division headed by Finance Director Christopher Sandini who also served as Comptroller to June 2024. We and especially our staff have been successfully coordinating efforts with Treasurer-Collector Kerri Bertone and look forward to continuing this cooperative and productive work in the Finance Department into Franklin’s future.
The Council on Aging Director and Staff of the Senior Center have been very helpful in the Board’s efforts to reach out to Franklin’s Seniors assisting in preparing Property Tax Exemption Applications and administration of the Senior Tax Work Program.
Considering the unexpected pandemic, important and valuable office restructuring was done. The three Appraisers are meeting the challenges of our industry, the restructuring and the needs of all the Town of Franklin’s citizens, property owners, their agents, Town Officials and Employees, and the Public at large.
As we write, the Board of Assessors and its Staff are preparing to finalize the Real and Personal Property Appraisal files for the Fiscal Year 2025 Interim Year subject to DOR review and final approval. The FY 2022 Revaluation was Franklin’s first since the State modified the cycle from three to five years, thus it followed four Interim Year Updates. These next two years will be Interim Year Updates and FY 2027 will be the next Revaluation. Meanwhile, with the cooperation of property owners, the property descriptive information on file will be continuously improved and maintained and we will achieve market-based valuation adjustments that are both Fair & Equitable.
Assessor Ken Norman announced he was not seeking reelection to the Board in November. We are very grateful for the years of service he has provided to this Board and in many other Town areas both during and previously.
We welcome newly elected Assessor Cheryl Hanly, an experienced Massachusetts assessor.
Respectfully submitted,
Christopher K. Feeley, Chairman
Daniel Ballinger, Clerk, Assessor
Cheryl Hanly, Member, Assessor
Franklin Board of Assessors
or dig into the full annual report here ->
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| Annual Report of the Town of Franklin Board of Assessors - FY 2024 |
