Verizon: We're here for you when the snow stops falling
As the snow continues to fall, one of the most common storm-related issues is a power outage, which can affect your Fios® services. If that happens, here are some quick tips to get you back up and running.
To fix most issues, unplug and plug back in your Verizon equipment.
Didn't work? You may have to reset your Optical Network Terminal (ONT) by following these instructions.
Please Note: If you have fiber-optic voice service, your service requires electricity in order to work. In the event of a power outage, you won't be able to make or receive calls, including calls to 911, unless you use an alternative like a cell phone. If you have an alarm system it may not be able to contact its central monitoring station in the event of a power outage. Depending on the Verizon equipment installed at your home, backup power may be provided by a Battery Backup Unit (BBU) that uses a 12-volt battery or a PowerReserve device that uses 12 D-cell batteries that you provide. More information is available at verizon.com/battery
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