Heading Home Welcomes Heather Martin as its New Chief Operating Officer

Heading Home, the Boston area's largest provider of services for homeless families with children, has announced the appointment of Heather Martin as its new Chief Operating Officer. Heather Martin brings over 20 years of extensive experience in nonprofit management, strategy, and operations to her role. She has a proven track record of driving operational excellence, strategic planning, and financial stewardship within mission-driven organizations.

 

Heading Home

"Through her experience managing both local and national nonprofits, Heather has demonstrated the importance of balancing growth strategy with cost efficiency, which is essential for navigating the next stage of mission delivery for our organization," said Danielle Ferrier, CEO of Heading Home. "She has already stepped seamlessly into her role managing a staff here that has grown to more than 200 people, and that served more than 8,000 people last year."

 

Prior to joining Heading Home, Heather served as Vice President of Operations at March of Dimes, where she led enterprise operations, including financial planning, budgeting, facilities management, and event logistics. 

She also spent 18 years as Chief Finance and Operations Officer at 18Doors/InterfaithFamily.com, Inc. There, she spearheaded strategic planning initiatives, led digital transformation efforts, and navigated organizational leadership transitions. Heather oversaw HR, IT, finance, and administrative functions while driving sustainable growth through effective resource allocation and financial management.

 

Heather holds an MBA from Carnegie Mellon University, where she honed her expertise in organizational leadership and operational strategy. She is deeply committed to leveraging her skills to support Heading Home's mission of ending homelessness through innovative, community-focused solutions.

 

ABOUT HEADING HOME 

Heading Home is a leading provider of housing and support services in the Boston area for homeless and formerly homeless families and individuals. Heading Home supported more than 8,000 people in the past year across more than 30 communities across the Greater Boston area, including the City of Boston. Now in its 50th year, and one of the few area shelter providers serving both populations, the nonprofit organization offers emergency shelter, transitional and permanent housing, along with supportive services around economic mobility & workforce development that include life-skills development; career coaching; financial education; agency-matched savings opportunities and assistance in obtaining basic benefits, child care and transportation. 

 

To learn more about its mission to end homelessness in Greater Boston by providing a supported pathway to self-sufficiency, visit HeadingHomeInc.org.