Franklin Matters: WaterSmart

Showing posts with label WaterSmart. Show all posts

Saturday, December 27, 2025

Coming Soon: My360 Consumer Portal

13 Magnolia Dr

182013

Dear Franklin Water User,

To ensure that the Town of Franklin Water Department continues to provide the latest technology for effective water usage monitoring, we are transitioning our customer self-service platform.

Our current platform, WaterSmart, will be discontinued at the end of this month. We anticipate completing the transition to the new Neptune My360 Consumer Portal in early 2026.

The My360 portal will continue to offer essential features, including the ability to create usage alerts, set a water budget, and view consumption data 24/7. Please look out for future communications regarding the sign-up process for the My360 Customer Portal.

We thank you for your proactive approach to monitoring your water usage and encourage you to utilize the new My360 Customer Portal upon its launch.

If you have any questions or concerns, please contact me directly at 508-553-5500 or domartin@franklinma.gov.

Thanks for continuing to care about your water use,

Doug Martin

Franklin Water & Sewer Department

This email was sent from Franklin Water & Sewer Department

The My360 Consumer Portal replaces the WaterSmart service currently in effect -> https://franklinma.watersmart.com/index.php/home/index

Coming Soon: My360 Consumer Portal (view of WaterSmart login page)

Wednesday, March 19, 2025

Fix your flapper

Via DPW Water & Sewer Division

Fix your flapper
"Household leaks waste nearly 10,000 gallons of water per year on average, or the amount of water it takes to wash 300 loads of laundry!

For Fix a Leak Week we will be posting five simple steps for five minutes per day to save water all year long!

If you have questions about your usage, go to https://franklinma.watersmart.com/ to find your answers!"

Shared from -> https://www.facebook.com/share/1GVYzk7BUq/

Friday, October 25, 2024

WaterSmart actually got smarter, will get better as data is collected

via the Water Department of the DPW:

WaterSmart Update:
We have updated our water meter reading collection system and for about 50% of the Town we are now collecting hourly water readings.

WaterSmart was updated last week with this hourly information causing high use water notifications to be sent out.

The notifications are based on a comparison to prior usage and since there was no prior hourly usage before last week the system saw a big jump causing the notifications to be sent out. As the data continues to be populated in WaterSmart you will be able to set your WaterSmart notifications based on this new data.

Please track your usage over the next 2 weeks using WaterSmart and if you still have concerns after the 2 weeks please call the DPW Admin office (508-553-5500) to schedule a meter appointment.