Important storm-related updates regarding your Verizon FiOS service

---------- Forwarded message ----------
From: "Verizon Services"
Date: Feb 8, 2013 11:40 PM
Subject: Important storm-related updates regarding your Verizon FiOS service

Dear Valued Verizon Customer, In recent months, the East Coast has certainly had its fair share of significant weather events. As the latest winter storm unfolds, Verizon has deployed resources to support areas that could be impacted. Unfortunately, power outages are the most common weather-related issue our customers experience.  If you should lose power, below are some important tips about your FiOS® service:  In the event of a power outage, your FiOS® Internet and/or TV service will not be available until your power is restored   If you have fiber-based voice service or FiOS® Digital Voice, the Battery Backup Unit (BBU) that Verizon installed to support your Optical Network Terminal (ONT) supplies up to eight (8) hours of corded phone service   Should the battery in your BBU cease to power your corded phone, you may still be able to make an emergency phone call by pressing the blue Battery Emergency Use button on your BBU. This should enable your ONT to reboot and provide up to one hour of additional talk time   Once power is restored, you may need to reset your ONT or reconnect/replace the battery to restore your FiOS service(s) To Reset Your Optical Network Terminal (ONT) Unplug the electrical power cord of your Battery Backup Unit from the wall outlet Wait one minute and then plug the cord back into the wall and see if the ONT resets. If the ONT resets, then your FiOS service(s) should come back online. If not, please try to reconnect the battery according to the directions below To Reconnect (Or Replace) The Battery In Your Battery Backup Unit (BBU) Unplug the electrical power cord of your BBU from the wall outlet Open the battery cabinet on the BBU (you may need a screwdriver to do this) Disconnect the battery leads and wait 10 seconds. Reconnect the battery leads Put the battery cabinet back on and then plug the power cord back into the wall and see if the ONT resets. If the ONT resets, then your FiOS service(s) should come back online. If not, you may need to replace the battery that Verizon provided. For up-to-date information throughout the storm, please visit verizon.com/outage from your computer, smartphone, or wireless device. This site will allow you to create a repair ticket, find additional help for troubleshooting or restoring your service, and download our Verizon In-Home Agent which provides you with fast, easy solutions.  Please stay safe, and thank you for being a loyal Verizon customer. Sincerely, Your Verizon Team Having trouble with the links in this email? You can also copy and paste the following address into your browser to view your account: http://www.verizon.com/myaccount Ensure Verizon emails reach your inbox by adding verizon-services@verizon.com to your "safe" email list. Your email or Internet provider can provide instructions on how it works. This email has been sent from an auto-notification system that cannot accept incoming email. Sign In Forgot Your Password? Customer Service ©2013 Verizon

Cable households - 2007

Did you know that the Town of Franklin 2008 Annual Report tells us that the total subscribers to cable are as follows:

Comcast -> 7818
Verizon -> 1833
Total cable subscribers -> 9651

The channels provided are

Cable Channels	Comcast	Verizon
Live	11	29
Playback	8	26
Educational Playback	96	28

If you have not picked up your hard copy of the report at Town Hall, you can try to view it online here: http://www.town.franklin.ma.us/pages/FranklinMA_Clerk/2008arpt.pdf