Thursday, February 23, 2012

"911 calls from cellphones go first to state police"

“Does the system work? It does. Is it the best we could have? Probably not,” Landry said. “The system does work in theory, but issues come up now and then that have to be addressed and corrected.” 
Landry said there were also occasional problems before the intermunicipal agreement went into effect in 2009. 
“The way dispatch handles a call, regardless of who is doing it, your own (dispatcher) or a regional dispatcher, those problems don’t go away,” he said. “You just try to get better with what you do. That’s the plan, and hopefully that’s how it will work out.”

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With the growth of regionalization and the cost benefits that it can bring, the key lesson to take away is to have a process and a way of adjusting the process as necessary. If you don't have a process, you can't expect to give the problem away and have it work. And if you do have a process, from time to time, you will need to review and adjust the process.

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