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via Commonwealth Conversations: Transportation by Klark Jessen on 8/1/12
MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.
The number is live today and serves the RMV's Call Center which answers an average of 45,000 calls each month.
"The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line," said Registrar of Motor Vehicles Rachel Kaprielian.
Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.
"Transportation Reform continues with 857-DOT," said MassDOT Secretary and CEO Richard A. Davey. "We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service."
The RMV's new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division's digital billboard PSA program throughout the month of August.
In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.
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