More Poor Norfolk County Decision-making

Dear Norfolk County Resident,

RE:         More Poor Norfolk County Decision-making

More Poor Norfolk County Decision-making

Long a hallmark of the Norfolk County Registry of Deeds modernization initiatives and plans, the Registry of Deeds’ Disaster Recovery or DR Office located on the first floor of the County Administration Building in Dedham, MA was permanently closed in early July of 2025. Citing their own need for storage space, the Norfolk County Commissioners, Joseph Shea, Peter Collins and Richard Staiti voted on January 15, 2025 to move the Registry’s DR office, which at times functioned as a satellite office, to an antiquated teachers’ lounge located on the second floor of a building at the Norfolk County Agricultural High School in Walpole, MA. At the time of the vote, assurances were made by Norfolk County Director John J. Cronin and the County Commissioners that the Registry’s current DR site would not be decommissioned until the new site located at the Norfolk County Agricultural High School was ready and operational.  This did not happen.  The land records of Norfolk County residents and Registry operations have been left vulnerable and unprotected as a result.  Ironically on the way to the meeting before any vote had taken place workers were observed stripping the Registry of Deeds signs of the DR location.  Whatever County Director John J. Cronin wants gets rubber stamped.  The closing of the Registry DR office was a done deal before any vote even occurred.

In existence since 2011, the Registry DR office was an offsite location containing all of the computer hardware, software, and technology necessary for a modern-day registry where Registry business could continue uninterrupted in the event of a business continuity interruption.  As a vital component to our local economy, serving as an important revenue stream for state and local governments and community preservation act projects, Registry operations and business must continue. Also, private sector real estate sales and the legal records to your home must be protected at all times.  The Registry of Deeds remained open and operational every day throughout the COVID-19 Pandemic in part because of its Disaster Recovery Office.

At the Norfolk County Commissioners June 25, 2025 meeting County Director John J. Cronin stated the DR office in Walpole was operational.  How can it be operational when it does not have a Certificate of Occupancy from the Town of Walpole?  How can the public needs of the those who depend on the Registry of Deeds be served when the DR office in a former smoking lounge on the second floor of a dated building is not accessible to those with disabilities?

It is outrageous that these decisions get made by Norfolk County government.  It is incompetence that in an era of cybersecurity scams and risks there is NO DR office with a certificate of occupancy because of unsound decisions made by elected and appointed officials of your Norfolk County government.

Registry management visited the new site at the Norfolk County Agricultural High School in June of 2025. The former teachers’ lounge located in an old building was inaccessible as the elevator was not working and appeared to lack signage and other access elements in accordance with the Americans with Disabilities Act.  The doors to the room as well as a bathroom did not appear to meet basic accessibility standards. I brought the apparent deficiencies to the attention of the County Chief Information Officer, who commented that he would “get back” to me on the issues. As the County CIO did not get back to me on the accessibility issues, I brought the accessibility issues to the County Commissioners and County Director John J. Cronin by letter dated June 18, 2025. To date the County Commissioners have not responded to me about these accessibility concerns.  However, according to the Town of Walpole’s Building Commissioner the former teachers’ lounge lacks a Certificate of Occupancy and the site must be AAB compliant (M.G.L.c.22s.13A the Architectural Access Board issues regulations ensuring public buildings and facilities are accessible to and functional for, and safe for use by persons with disabilities).

Thank you.

Sincerely yours,

William P. O’Donnell

Norfolk County Registry of Deeds