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Chairman Jeffrey Roy said board members' e-mail addresses are listed online, and people with complaints should take the time to find them to send a message.
"Today, with e-mail, people get (angry), send an e-mail and regret it 15 minutes later," he said. "I like the idea of making people work a little bit so they have to formulate their thoughts."
Though there's always room for improvement, Roy said the committee provides the community with an abundance of information. He cited the School Committee's Web site, blog and the superintendent's site.
"I've got to say the level of involvement and effort in education materials is incredible ... we've made this stuff available to the community," he said. "There's a certain level of accountability for the public to take some steps" to get the information.