Tuesday, January 27, 2015

Verizon: Important storm-related updates regarding your Verizon FiOS services

Dear Valued Verizon Customer,
This time of year, we maintain a particularly watchful eye for winter storms and the many inconveniences they bring. As the upcoming nor'easter bears down, we want you to know that we're ready. Whether brief or lengthy, a power outage is one of the most common storm-related occurrences. Knowing that, we have already deployed resources to help our customers that could be impacted.
What should I do in the event of a power outage?
Visit verizon.com/outage from your smartphone, or other wireless device to:
Track current outages
Find answers to equipment repair and backup service questions
Create a "Repair Request" if needed
Do I need to reset anything once power is restored?
Most issues can be resolved by unplugging and plugging your Verizon equipment back in (Set Top Box, Router, etc). If that doesn't resolve your issues, you may need to restart your Optical Network Terminal (ONT) by following these instructions. For additional troubleshooting assistance, download our In-Home Agent application.
Thank you for choosing Verizon. We hope you have an enjoyable and safe winter.
Your Verizon Team
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