When a young woman texted DoSomething.org with a heartbreaking cry for help, the organization responded by opening a nationwide Crisis Text Line to provide an outlet for people in pain.
Nearly 10 million text messages later, the organization is using the privacy and power of text messaging to help people with issues such as addiction, suicidal thoughts, eating disorders, sexual abuse and more.
The data collected in the process is reshaping policy and preparing schools and law enforcement to better handle spikes in crises.
You can watch Nancy Lublin tell her story here
You can read more about the crisis text line here http://www.crisistextline.org/
The top 50 words in a text from some one asking for help with substance abuse
|Top 50 words in a text message from some one seeking help with substance abuse|
You can find out more of the trends that they share from the data they collect
Coincidently, MDN ran an editorial Friday on texting for suicide help