When calling 911 the call will now be answered at the regional dispatch center in Norfolk. When calling our business line (508-528-2323) you will be routed through a phone tree. Please select the option that best fits.
When visiting either of our Station’s (40 West Central St. & 600 King St.) you will notice an intercom call box inside our main entrance. The call box will be answered at the regional dispatch center. Please note that personnel may be away from the station on a call.
For permits, plan review, and business matters you can stop by our Headquarters (40 West Central St.) during our normal business hours: Monday – Thursday 8:30 AM - 4:30 PM and Friday 8:30 AM – 12:30 PM. If you wish to speak with someone regarding a fire prevention related issue then please call our main number (508-528-2323)."
This was shared from the Town of Franklin page
https://www.franklinma.gov/fire-department/urgent-alerts/franklin-fire-department-communications-center-has-moved-regional
Confirmation via Twitter from the Police Dept
Effective at 10am this morning, 911 and dispatch operations for the Franklin Police and Franklin Fire department will switch to the MECC. While this is a monumental change, residents of the Community should not see tremendous impact.— Franklin Police (@franklinpolice) May 9, 2019
Residents will still call the same telephone numbers, and if they visit the Police Station during most hours will be greeted by a police officer.— Franklin Police (@franklinpolice) May 9, 2019
In the event the Station has to be left unattended, there is an intercom system in the lobby of the building that will connect directly to the MECC where a dispatcher will be able to talk to them, and help.— Franklin Police (@franklinpolice) May 9, 2019
As with any change, there may be bumps in the road. The Franklin Police Department is committed to continue to provide the highest level of service to the community. We appreciate your patience if you experience any disruption during the learning phase of this ambitious plan.— Franklin Police (@franklinpolice) May 9, 2019
This has been a long time coming and is finally here. How long? The archives can help.
- In 2012, the Town Council voted to approve the process to begin the regionalization efforts
https://www.franklinmatters.org/2012/06/save-town-money-and-improve-efficiency.html
- In 2013, legislation was passed to allow for the regional center to be organized
https://www.franklinmatters.org/2013/06/whats-happening-in-10th-norfolk-district.html
- In 2014, the regional dispatch center received a community challenge grant to help with the organization and planning process
https://www.franklinmatters.org/2014/02/regional-dispatch-center-receives.html
- In 2017, the ground was finally broken for the dispatch center building
https://www.franklinmatters.org/2017/06/this-is-long-overdue.html
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| Metacomet Emergency Communications Center (Facebook photo) |
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