Saturday, May 11, 2019

Regional Dispatch operational this week

"The Franklin Fire Department communications dispatchers have moved to a regional dispatch center. They have moved to the Metacomet Emegency Communications Center located in Norfolk. This now combines police/fire dispatchers from Norfolk, Plainville, Wrentham, and Franklin.

When calling 911 the call will now be answered at the regional dispatch center in Norfolk. When calling our business line (508-528-2323) you will be routed through a phone tree. Please select the option that best fits.

When visiting either of our Station’s (40 West Central St. & 600 King St.) you will notice an intercom call box inside our main entrance. The call box will be answered at the regional dispatch center. Please note that personnel may be away from the station on a call.

For permits, plan review, and business matters you can stop by our Headquarters (40 West Central St.) during our normal business hours: Monday – Thursday 8:30 AM - 4:30 PM and Friday 8:30 AM – 12:30 PM. If you wish to speak with someone regarding a fire prevention related issue then please call our main number (508-528-2323)."

This was shared from the Town of Franklin page

Confirmation via Twitter from the Police Dept

This has been a long time coming and is finally here. How long? The archives can help.

  • In 2012, the Town Council voted to approve the process to begin the regionalization efforts

  • In 2013, legislation was passed to allow for the regional center to be organized

  • In 2014, the regional dispatch center received a community challenge grant to help with the organization and planning process

  • In 2017, the ground was finally broken for the dispatch center building

Metacomet Emergency Communications Center (Facebook photo)
Metacomet Emergency Communications Center (Facebook photo)

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