Friday, February 19, 2021

"the system did not scale fast enough to accommodate the increased volume."


"Massachusetts is a global leader in heavy-duty technology fields such as robotics and artificial intelligence, yet the state government continues to have a nightmarish time running a simple website to let residents easily book COVID-19 vaccine appointments.

The latest and most spectacular failure occurred Thursday morning, when the state’s main vaccine scheduling site repeatedly crashed under heavy traffic from thousands of newly eligible residents chasing the few available appointments. It resumed service later in the day.

The state issued a statement Thursday evening from PrepMod, one of its vendors for the online appointments, in which the company took responsibility for the site crash. “As public health servants and your partner, we are sorry for not meeting expectations,’' the PrepMod statement said. “We accept full responsibility for the problem today."

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"THE STATE WEBSITE for finding an appointment for a COVID-19 vaccine crashed Thursday morning as a torrent of people 65 and above rushed to sign up, the latest chapter in the Baker administration’s ongoing difficulty responding to the pandemic.

Many people who logged on to the website at 8 a.m. were met with a message saying “this application crashed” and to try again later. By about 8:25 a.m. it was possible to get into the website, but it appeared all the appointments had been booked at major mass vaccination sites and other locations. Later in the morning the website was accessible but no appointments were available except in Greenfield."
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