Monday, March 16, 2020

Town of Franklin: Coronavirus Department by Department - Customer Services Update

Updated: March 16, 2020 4:00 PM

Coronavirus Department by Department
Customer Services Update

Based on the information provided in Governor Baker’s press conference this evening, effective today, March 16, 2020, the Franklin Town and School Administration offices, as well as all Franklin public buildings will be closed to the public through April 6th, 2020.

While the Municipal Building and other departments are closed for direct, in-person service, staff will be available for all regular business activities via phone, email and our online services center at

For an emergency, please continue to dial 911.

Call the Statewide hotline at 211 or visit for the most up-to-date information.

Reminder of Best Practices
All employees, whether at work or at home, should read CDC guidelines for personal hygiene and social distancing. These are the most important things any employee can do to help stop the spread and transmission of the coronavirus (or any virus!).

Center for Disease Control

Most up to date information in at the Town of Franklin website

Continue reading the update below or download your own copy of the PDF file:

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