"For starters, community liaisons don’t interact directly with our crews," she said. "Their role is to sit in the emergency operations center to be that one-on-one contact with the town, not necessarily with our crews."
"In some towns, we still have some bugs to work out about how that data is flowing back from our platforms and to the community liaisons," she said.
Praising her company’s improved response to power failures, Reed said that, as of 2 p.m., the company had restored service to 78 percent of its customers who lost it during Hurricane Sandy.
Read more: http://www.milforddailynews.com/news/x303001718/Officials-furious-with-National-Grid#ixzz2AxjpLztU