"As part of an ongoing effort to make its website more convenient, the town will be adding e-permitting services in the beginning of 2017.
Deputy Town Administrator Jamie Hellen said the Town Council had approved a pilot program - at $35,000 - earlier this month, though the process did not begin there.
"Over the summer, we had a huge group of department heads and staff interview (e-permitting) companies to determine the best way forward," he said. "This is cloud-based technology that will enable citizens to set up an online account, with their email and information, and be able to do business with the town."
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|Town of Franklin: Town Clerk webpage where there will soon be a link to renew dog licenses online|
In the Franklin Matters notes from the Town Council meeting on Dec 7, dog licenses were targeted to start in the Town Clerk's office and hence the 'rush' for the approval to get the software ready for the renewals to begin in January. It would expand to other Town Clerk services and then to other departments over time assuming successful.
For the complete summary of the Town Council meeting Dec 7
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