The Town of Franklin had not done a comprehensive analysis of the fee schedule in almost twenty years. Based off customer and staff feedback, the Town has streamlined the fee system and accurately capture the cost of doing business. Overall, we have eliminated 116 fee's or fee categories that were outdated, unnecessary, duplicative or just simply needed to be updated to reflect current day laws and town operations.
The Town is also investing in new software and technology to assist in better customer service. Beginning on January 1, 2017, a pilot program will begin in the Town Clerk's Office for dog licensing. The Town has invested in a cloud based company, Viewpoint, to allow residents to establish an online account with the Town to register their dogs, submit rabies certificates, veterinary information and receive email notifications for renewal dates and deadlines. We hope this new software is a better convenience to our residents.
Please visit www.franklinma.gov in January to license your dog. You will receive your dog tags in the mail. No trips to Town Hall are necessary. If this software is successful, we will begin expanding the services to other town departments in the coming years for building permits, conservation permits, liquor licenses, tax payments and much more. Our goal is to allow residents to establish an online account, like and Amazon.com, to be able to conduct your business with town government 24-7-365 at your convenience, during your busy schedules. We welcome any feedback!
We have also updated and modernized the Community Assistance Program to assist qualifying residents of certain incomes to apply for discounts on their water, sewer, and trash bills. Discounts are also available for Recreation Department programs. Please contact the DPW or Recreation Department for specific details on their programs and offerings. We hope these programs can offer modest assistance to allow everyone to thrive in Franklin and participate in our vast Recreation programs."
The new listing of Municipal Service fees can be found here
|The current link to forms will be replaced in January with an online transaction for dog license renewals|
This was shared from the Town of Franklin webpage:
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