Showing posts with label Town of Franklin. Show all posts
Showing posts with label Town of Franklin. Show all posts

Thursday, April 23, 2026

FY 2027 Budget Narrative: Zoning Board of Appeals (ZBA)

From the Town Administrator's FY 2027 Budget narrative, each department's story is worth sharing.


General Purpose

The Zoning Board of Appeals (ZBA) is a Town board that conducts public hearings for variances, special permits and comprehensive permits.

Core Functions

Schedules public hearings for the property owners in Franklin to decide a device that appeals our Zoning Bylaws

Staffing

Three (3) Elected Volunteer Board Members.
Two (2) Elected Volunteer Associate Members.

Strategic Initiatives & Accomplishments

The ZBA has handled all the public hearings and will continue to do so.
There are several new members that have been appointed in recent months.

FY27 Requested Budget Highlights

The ZBA’s budget has been reduced due to the elimination of the requirement to publish legal notices in the newspaper.



Wednesday, April 22, 2026

Town of Franklin Designated as a 2026 Housing Choice Community


TOWN OF FRANKLIN | 355 E. Central St, Franklin, MA 02038

FOR IMMEDIATE RELEASE


April 21, 2026


Media Contact:

Elizabeth Kalaijian

Communications Director

Town of Franklin

(508) 553-4886

ekalaijian@franklinma.gov

Town of Franklin Designated as a 2026

Housing Choice Community

FRANKLIN, Mass.The Town of Franklin has been designated as a 2026 Housing Choice Community by the Commonwealth of Massachusetts, recognizing the Town’s ongoing efforts to support housing growth and expand access to housing opportunities.


On Monday, April 13, the Town was recognized by the Healey-Driscoll Administration, along with 28 other communities, for taking concrete steps to support housing production. This designation reflects Franklin’s commitment to planning for sustainable growth and meeting the evolving housing needs of its residents.


As a Housing Choice Community, Franklin is eligible to apply for the Commonwealth’s Housing Choice Grant Program. The designation also provides additional consideration in several state funding opportunities, including the MassWorks Infrastructure Program, Seaport Economic Council Grant Program, Massachusetts Department of Transportation (MassDOT) Complete Streets Funding Program, MassDOT Capital Projects Program, and the LAND and PARC Grant Programs.


The Housing Choice Initiative encourages municipalities to adopt best practices and policies that promote responsible housing development, support economic growth and increase access to opportunity across the state.


“This designation reflects Franklin’s proactive approach to supporting housing opportunities that serve residents at all stages of life,” said Town Administrator Jamie Hellen. “We appreciate the Commonwealth’s recognition and look forward to continuing our work to advance thoughtful and sustainable development in our community.”


Visit the Town of Franklin website for news and community updates:

News and Announcements

—Stay informed and connected with the Town of Franklin—

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Town of Franklin | 355 E Central St, | Franklin, MA 02038 US


Constant Contact

FY 2027 Budget Narrative: Conservation Department

From the Town Administrator's FY 2027 Budget narrative, each department's story is worth sharing.


General Purpose

The purpose of the Conservation Department is to improve the natural environment of Franklin by preserving its water and land resources. Central to this mission is the protection and restoration of natural habitats and ecosystems. 

The operations of the Conservation Department are complex and diverse, with two primary branches of function:
Acting as a permitting agency and enforcing authority, and
Serving as a natural resource management department

The authority for the Conservation Department to function as a permitting agency and enforcing authority is granted by the Conservation Commission under the Massachusetts Wetland Protection Act and local Wetlands Protection Bylaw and associated Regulations. The Conservation Commission is the main permitting authority and approves and oversees proposed and ongoing projects near or within Resource Areas, including wetlands, vernal pools, floodplains, habitats, and surrounding landscapes.

The Conservation Department, led by the "Conservation Director", serves as the Town liaison for the Conservation Commission and vice-versa. The Conservation Director role has the responsibility of guiding residents, developers, and the Commission through permitting processes; enforcing remediation for environmental violations; and providing expertise on wetland regulations, science and functions, as necessary. The Conservation Department and Commission also works closely with other community groups, such as Scouts, to facilitate project feasibility and approval at open space and conservation areas. The momentum of projects submitted to the Conservation Department is generally increasing.

In addition to its regulatory role, the Conservation Department also manages all of the open space and conservation areas throughout Town; engages in grant writing to support conservation initiatives and land acquisition; advises other Town boards and staff on environmental issues; manages forestry in conservation areas; designs and restores habitats; and provides conservation programs for Franklin residents. The combination of environmental permitting responsibilities and land management expertise has enabled the Conservation Department to emerge as a comprehensive resource for environmental permitting and project implementation. This has also positioned the Department as a leading authority on land protection, management, and restoration.

Core Functions

Environmental permitting and regulatory oversight
Administer and enforce the Massachusetts Wetland Protection Act.
Administer and enforce the Town’s Wetlands Protection Bylaw and associated Regulations.
Review applications and issue permits for projects within or near Resource Areas.
Monitor approved projects for compliance.
Investigate and enforce remediation of environmental violations.
Serve as liaison and staff support to the Conservation Commission.
Natural resource management and land stewardship
Manage 1,076 acres of open space and conservation land.
Oversee Forest Stewardship Plans.
Manage designated biodiversity areas and wildlife habitats.
Maintain and monitor beaver flow devices.
Implement aquatic management planning.
Conduct forestry management activities.
Design and restore ecological habitats.
Environmental planning and technical expertise
Provide scientific and regulatory guidance on wetland functions and ecological systems.
Advise Town boards and staff on environmental matters.
Support long-term land protection and restoration planning.
Revitalize and update Bylaws and Regulations.
Project development and implementation
Develop and advance strategic land initiatives (e.g., Schmidt’s Farm, Maple Hill, Franklin Greenway).
Evaluate feasibility of conservation and open space projects.
Oversee implementation of approved environmental projects.
Facilitate project coordination between residents, developers, and the Commission.
Grant writing and funding development
Prepare and manage grant applications.
Secure funding for conservation initiatives.
Administer awarded grants.
Community engagement and education
Provide conservation programming for residents.
Collaborate with community groups (e.g., Scouts) on conservation projects.
Promote public awareness of environmental protection and stewardship.
Regional and statewide environment collaboration
Represent Franklin in regional environmental initiatives.
Participate in the Charles River Climate Compact.
Engage in regional rail trail planning efforts.
Advocate for wetland science and climate resilience planning.

Staffing

One (1) part-time Conservation Director
One (1) part-time Administrative Assistant

Strategic Initiatives & Accomplishments

Bylaw modernization
Revitalize and strengthen local Wetlands Protection Bylaw and Regulations (ongoing).
Enhance enforcement consistency and compliance monitoring.
Streamline permitting guidance for residents and developers, lowering permitting costs for Franklin residents and increasing for industrial/commercial
Maintain strong administration of the Massachusetts Wetland Protection Act
Open space and land management
Strategically developed Schmidt’s Farm and Maple Hill
Expand biodiversity protection and habitat restoration initiatives
Implement long-term forestry and stewardship planning
Climate resilience and environmental leadership
Participate in regional climate collaboration through the Charles River Climate Compact
Support climate adaptation and wetland resilience initiatives
Lead wetland science advocacy efforts
Integrate climate consideration into permitting and land management decisions
Habitat restoration and ecological enhancement
Restore and enhance critical habitats, including designated turtle habitat areas
Manage beaver flow devices to balance ecological function and flood migration
Implement aquatic management planning
Advance biodiversity area protections
Community engagement and interdepartmental collaboration
Collaborate with the community groups (e.g., Scouts) on conservation projects
Provide conservation education and programming
Advise Town boards and staff on environmental impacts and sustainability planning

FY27 Requested Budget Highlights

The Conservation Department was staffed by one full-time Director in FY26. In January 2026, the Director reduced her schedule to part-time and is now only working 19 hours per week.
The Department will supplement the Director’s schedule by adding a part-time administrative assistant position, which should be on board in late April or May.
The Director will focus on strategic initiatives and projects while the administrative assistant provides behind the scenes support. This staffing change will save approximately $5,000. Both positions are part-time and not eligible for benefits, so there will also be some savings in the Benefits Budget.
Outside of the staff reorganization and the 2.5% COLA for the existing employee, this is a level-funded budget.
 
FY27 Requested Budget Summary

While the Conservation Department is not requesting any additional departmental funds, in light of the current financial climate of the Franklin community, the funds spent on this Department are worthwhile in their expenditures.

The Conservation Departmental budget requested should be approved because failing to adequately fund the Conservation Department increases the Town’s risk of environmental damage, procedural errors, delayed permits, infrastructure failures, litigation expenses, environmental remediation costs, and loss of grant eligibility. Additionally, the Conservation Department is responsible for stewardship of significant public land holdings. These lands protect water quality, provide recreational opportunities, preserve property values, and enhance community character. Proper management prevents far more expensive remediation in the future. Conservation land is a Town asset. Like an asset, it requires professional management to retain its value. The prevention of risks and the protection of assets are fiscally responsible governance.

Tuesday, April 21, 2026

FY 2027 Budget Narrative: Town Clerk

From the Town Administrator's FY 2027 Budget narrative, each department's story is worth sharing. 

General Purpose

The office of the Town Clerk is responsible for the management of statutory functions including: the maintenance of town records; coordination and administration of elections; issuance of permits and licenses; recording and reporting of vital statistics; and other duties pertaining to the functions of the town clerk in accordance with the provisions of the Massachusetts General Laws.

Under state statute, the Town Clerk, by virtue of the position, is a member of the Board of Registrars and carries out the daily functions of this office along with the office staff. Major responsibilities include the conducting of elections, compilation of the annual Census and the Street/Voter Lists, certification of nomination papers and petitions, and maintenance
 
and custody of the ballot boxes. The Town Clerk and Elections staff recruits election workers, processes absentee ballots and records election results. They rely solely on the Commonwealth’s Central Voter Registry.

Core Functions

Custodian of the Town Seal/ Keeper of permanent and vital records.
Responsible for issuing marriage licenses, dog licenses, business licenses, and underground storage and hazardous materials licenses.
Posting of agendas and minutes to various boards & committees.
Responsible for recording and collecting various citations as well as vital statistics.
Updates and transmits all approved new legislation to General Code.
Responsible for preparing the Annual Town Report and the Annual Street Listing.
Conducts elections in conformance with State, Federal, and Local Laws.
Processes voter registration and certifications.
Ensures that all employees, board/committee members and elected officials are current with ethics training.
Certifies all appropriations and borrowing authorizations.
Conducts oath of office.
Ensures that all boards/committees adhere to the Open Meeting Law.
Commissioners to qualify - are individuals appointed by the Governor who are authorized to administer oaths of office to public officials.
All staff members also serve as Notary Publics.
Maintains the Town Code..

Staffing

Town Clerk
One (1) Town Clerk
One (1) Deputy Town Clerk
One (1) Licensing Specialist

Elections Department
One (1) Elections Specialist
Four (4) Registrars (Includes Town Clerk)
Nine (9) Wardens
Four (4) Senior Tax Work Off Employees
 
Strategic Initiatives & Accomplishments

Continue to upgrade software and systems for the digital voter machines and Poll Pads for ease of voting and also upgrade all security devices and supplies needed to run a compliant, safe, and secure election.
Provide excellent customer service. Service with a smile!
Certify Nomination/Petition Papers for Elections.
2026 Census (13,607 dwelling units) - updates and changes (moved, name changes, occupation, additional family members, change of party, new voters, etc.) Currently there are 3700 (27%) non- responders.
Manages our vacant properties report. This is solely due to residents not registering as a resident.
In an effort to keep our resident/voter roll as accurate as possible, our elections specialist is in constant contact with the apartment complexes and senior living facilities to update resident’s status before starting our very costly second mailing.
Voter Registration – new registration, pre-registration, party change etc. to stay in compliance with State Regulations. This is a report that is generated on a daily basis provided by the Commonwealth and the Registry of Motor Vehicles.
Preparing for 2026 Elections – State Primary (9/1/2026) State Election (11/3/2026)
Preparing for in-person early voting/vote by mail – Since the addition of our Elections Specialist we can now offer in person early voting in the Town Clerk’s Office therefore saving the Town and Schools thousands of dollars.
Current population as of March 2026 is 32,658; 25,760 Registered Voters, 6,898 Non-Voters.

FY27 Requested Budget Highlights

The Town Clerk’s expenses are increasing by $2,000 compared to FY26.
Consulting Services will increase from $6,000 to $8,000 since the fees associated with the creation and maintenance of the Town Code have increased.
The Elections Department expenses are increasing by $600, due to an increase in the annual maintenance fee for our election tabulators. The Town has 13 tabulators (including spares) and this small increase will ensure that our tabulators are maintained and in perfect working order.
 
FY27 Requested Budget Summary

The Town Clerk’s office is responsible for keeping track of all town legislation, bylaws and regulations. Every time that the Town Council amends bylaws or legislation, the Town Clerk sends this information to a company called “General Code” which updates the online version of our Town Code. The same company also creates a new hard copy book with the changes on an annual basis. The Town Code is a vital document for the Town and the small increase will ensure that it continues to be maintained in a consistent and accurate manner.

In FY27 there are two elections, the State Primary (9/1/26) and the State Election (11/3/26) The election department is a year-round job and with the town’s population continuing to grow, there is no down time. We are fortunate to have an experienced Elections Specialist who is proficient in maintaining our voter roll as well as our residents list.

Monday, April 20, 2026

FY 2027 Budget Narrative: Technology Information Services Department

From the Town Administrator's FY 2027 Budget narrative, each department's story is worth sharing. 

General Purpose


The mission of the Technology Information Services Department is to furnish secure, dependable, and consistent technology services and support to all Town and School District personnel and students within the Franklin Public School system. Furthermore, the department is dedicated to the maintenance and development of the foundational physical infrastructure, foreseeing future growth to enhance efficiencies and foster opportunities across computing and learning environments.

The Technology Information Services Department comprises 10 full-time and 2 part-time employees. As a Town/School "merged" department, we assume responsibility for supporting all technology initiatives and employees across both town and school departments, serving approximately 1,000+ end users and approximately 4,800 public school students. Despite the fact that, as a merged department, we support both town and school, the department's employee salaries are funded solely by the budget allocated to the Franklin Public School system.

Our team manages a diverse array of approximately 7,000 end-user computing devices, including Chromebooks, desktops, laptops, tablets, and cell phones and an array of peripheral devices connected to this equipment. These devices require access to a wide range of software and services. Our computing and network environment is built upon a private fiber optic wide area network (WAN), interconnecting 22 buildings throughout the town and providing access to over 100 file, application, and print servers.

Moreover, we ensure ubiquitous, enterprise-class wireless network access in all school and town buildings, facilitating seamless connectivity for our users.

Core Functions

Provide, support and maintain a reliable, stable Information Technology environment.
Provide, support and maintain a secure network infrastructure for data, internet access and email communications.
Provide, support and maintain a secure and reliable remote learning and working environment.
Provide the Town and Schools with proper support for our public facing websites.
Provide secure and reliable backup of all user data.
Work with the Facilities Department to create the proper physical environment to support ongoing and future technology initiatives.
Make recommendations regarding changes and upgrades to existing technology.
Increase efficiencies in all departments by working closely with department personnel to research and implement new technologies.
Support and build data continuity between departments.
Approve, negotiate and oversee the procurement process for all technology related purchases for the Town and School District.
Adhere to state standards as related to technology.
Ensure proper software licensing and compliance.

Staffing

All Technology Staff salaries are funded fully via the School Department (Account 300)
One (1) Director of Technology
One (1) Sr. Systems Administrator
One (1) Sr. Network Administrator and Security Specialist
One (1) Jr. Network Administrator/ Systems Administrator
Five (5) Technology Support Technicians
One (1) Database Administrator
One (1) Part-Time Administrative Assistant
One (1) Part-Time Inventory Specialist
 
Strategic Initiatives & Accomplishments

Implemented new, upgraded version of Patriot Systems AssessPro software to a cloud based system
Capital initiatives funded in FY26
Replacement of 47 Town laptops
Replacement of 72 School laptops
Security “penetration test” by EOTSS
Developed comprehensive cybersecurity incident response plan
Implement an electronic document management system for the HR department
Implement upgraded version of our Employee Access portal
Began soft roll-out of Tyler Content Management system
Began encouraging departments to take advantage of AI within Google Workspace (Gemini)
Extend warranty and support for the Town/School server stack/virtual env. until 2027
$100K
Wireless Access Point 3 year license replacement $115,000
Replace/upgrade end-of-life PA and bell system at Franklin High School
Position the town and school district to take advantage of the rapidly changing world of AI. Staying ahead of this relatively recent development is imperative to the ongoing function of the town and schools on many levels from both a security standpoint as well as leveraging the potential benefits.
Implement an Applicant tracking / hiring / onboarding system for the HR department.

FY27 Requested Budget Highlights

Hardware Maint. Services - Decrease of $21,637
Other IT Service Contracts - Increase of $10,421
Consulting Services - Decrease of $20,000

FY27 Requested Budget Summary

Security is an ongoing challenge for several reasons. The first challenge is acquiring talented, experienced candidates for the salaries we can support within the town/school budget. In lieu of hiring a full time specialist, we are investigating and piloting a “Virtual CISO” consultant (Chief Information Security Officer). This person will work with existing Technology Department personnel to implement a fully developed disaster recovery plan and incident response plan.
Staffing continues to be an issue in the technology sector. Finding viable candidates requires providing competitive wages and this is where we struggle the most; especially in the more highly skilled positions requiring advanced degrees or experience.
Technology replacement. While we were able to make a sizable dent in this area with our generous capital funding, the replacement of aging equipment is an ongoing challenge. Some estimates of our needs in the next few years are listed here:
FY27
Nearly 300 laptops for K-8 teachers purchased in 2020 are now 5+ years old. This happens every 3-4 years (roughly $360,000)
Annual replacement of approximately 400 Chromebooks for our students - $100,000
FY28
Replace Virtual Environment or explore cloud alternatives -
$600K-$800K
Annual replacement of approximately 400 Chromebooks for our students - $100,000
110 laptops for our FHS teachers (laptops purchased in 2023) This happens every 3-4 years $120,000
FY29
Annual replacement of approximately 400 Chromebooks for our students - $100,000
Replace Wireless Access Points for Town and School est. $600,000
Of course this is not an all-inclusive list and many unanticipated lower cost items will reveal themselves as the years progress ($10,000-$30,000 range) In order to meet these challenges into the future, I recommend the implementation of a Technology stabilization fund similar to the funding created for the fire truck replacement
As is common knowledge, underfunding aging equipment replacement is a ticking time bomb and will ultimately result in increased costs, lower productivity, employee frustration and complaints.
 
The PDF of this section - 


The complete set of FY 2027 budget information can be found https://www.franklinma.gov/Archive.aspx?ADID=577 

Sunday, April 19, 2026

Restaurants Invited to Participate in the Franklin Restaurant Week 2026 (May 31 - June 6)

Kick Off to Summer with the Flavors of Franklin! Franklin Restaurant Week 2026 (May 31 - June 6) — Restaurants Invited to Participate The Town of Franklin is gearing up for its inaugural Restaurant Week, taking place May 31 – June 6, 2026, and local restaurants are invited to join the celebration. Restaurant Week is a chance to spotlight Franklin’s incredible dining scene while encouraging residents and visitors to explore local restaurants, try something new, and support the businesses that make our community special. Participating restaurants can take part in whatever way works best for them.

Some ideas include offering:
  • A prix fixe menu or featured dish
  • A “Kickoff to Summer” drink special
  • A raffle or giveaway for diners
  • A limited-time promotion or incentive
  • Kids Eat Free
The week will help build excitement leading up to Franklin’s third annual PorchFest on June 6, while also connecting to a broader tourism effort surrounding the upcoming international soccer matches at Gillette Stadium. By encouraging residents and visitors to dine locally and explore the community, this event highlights Franklin as a welcoming and vibrant place to visit. Interested in participating? Fill out the Google form - https://docs.google.com/forms/d/e/1FAIpQLSfNCW_QzwxNXFwdqZ6dRWCc8H8KVCLfAnksXAlVrob47eg4jA/viewform? Restaurant sign up: Franklin Restaurant Week Sign Up
If you have questions or need additional information, please contact: Liz Kalaijian, Communications Director: ekalaijian@franklinma.gov Cory Shea, Director of Arts, Culture & the Creative Economy: cshea@franklinma.gov

Saturday, April 18, 2026

FY 2027 Budget Narrative: Human Resources section

From the Town Administrator's FY 2027 Budget narrative, each department's story is worth sharing. 

General Purpose

We are partners in building the Town of Franklin by aligning the skills and assignments of our employees with Town initiatives, values, strategies and the needs of all our citizens. We serve as a source of information and expertise that provides quality customer service for employees and citizens and their ever changing needs. We help make Franklin a great place to work and live - professionally and personally.

Core Functions

Recruitment and Staffing
Work with departments to create job descriptions and job postings
Attract, screen, and hire qualified candidates for open positions
Onboarding / Offboarding employees
Employee Relations
Advises leadership on workplace policies, disciplinary actions, performance management, and compliance with municipal and state employment laws
Investigates employee complaints and concerns, resolving conflicts fairly and effectively while maintaining confidentiality
Labor Relations
Work closely with the Town Administrator and applicable Department Heads to negotiate and maintain collective bargaining agreements for seven (7) municipal unions
Advise leadership on employee relations issues, including grievance resolution, disciplinary actions and conflict mitigation
Serve as liaison between management and unions, facilitating communication and fostering positive workplace relations
Compensation and Benefits
Oversees benefits for all Town and School active employees and retirees
Manage open enrollment processes for health, dental, and other employee benefits, ensuring all staff are properly enrolled and informed of plan options
Provide informal benefit counseling to employees and retirees, answering questions about coverage, eligibility, and claims procedures
Maintain accurate benefits records and coordinates with carriers to resolve enrollment errors, billing discrepancies, and coverage changes
Analyze benefits utilization and costs, recommending program enhancements to optimize employee satisfaction and budget efficiency
Serve as liaisons with the Norfolk County Retirement System, guiding employees through retirement planning, benefits enrollment, and pension eligibility processes
Conduct salary benchmarking and non-union compensation planning
Safety
Support and coordinate health and safety programs with other departments, helping ensure compliance with the Department of Labor Standards (DLS) regulations and municipal policies
Encourage and support employee training efforts and foster a safe work environment
The HR Director serves as the co-chair of the Town’s Safety Committee.
HR Information Systems (HRIS) and Records Management
Maintain employee records and data securely
Streamline HR processes through automation across departments
Leverage HR technology for reporting and analytics
 
Staffing

One (1) Director
One (1) Deputy Director
One (1) Benefits Coordinator

Strategic Initiatives & Accomplishments

The Human Resources Department will continue to build upon progress made in FY25 and FY26, with a focus on maintaining core services while advancing key operational improvements in FY27.

Recruitment and Workforce Support

The department remains actively involved in recruitment across all departments, supporting hiring processes, onboarding and workforce planning efforts. Recruitment activity continues to require significant staff time; particularly in a competitive labor market

Workload and Service Demand / Administrative Support Capacity

The Human Resources Department continues to experience high demand across all service areas, including recruitment, employee relations, compliance and benefits administration.

While the department remains committed to providing high-quality service, current staffing levels limit the ability to expand initiative or significantly reduce processing times.

As identified in FY26, the absence of an administrative support position continued to impact the department’s ability to efficiently manage daily operations, including front-line customer service, document processing, and coordination of routine tasks.

We have been lucky to have several wonderful Senior and Veterans Tax Program Workers help out in our office. They have been instrumental in helping us in an administrative capacity.

Labor Relations

The Human Resources Department continues to support the administration and implementation of collective bargaining agreements negotiated for FY 26-28. Ongoing coordination with the Town Administrator, Department Heads and Comptroller’s Office and union representatives will be required to ensure consistent interpretation and application of contract provisions.
 
Benefits Administration & Customer Service

Following the transition to a new Benefits Coordinator in FY24, the department has continued to provide robust customer service and communications; including ongoing employee outreach and support. The work completed during the FY26 active enrollment/ dependent audit has strengthened the integrity of the Town’s health insurance program and will continue to inform benefits administration practice in FY27.

The Town is in the process of a transition to the Group Insurance Commission in FY27, enhancing the stability and long-term sustainability of employee benefits.
The department administers medical and personal leaves, injuries on duty, and workers’ compensation claims

Unemployment Administration

Unemployment administration requires careful oversight to ensure compliance and to mitigate financial impact to the Town. Each claim involves documentation review, separation analysis, and, when necessary, participation in hearings or appeals. These activities can be time-intensive and often require coordination across multiple departments.

In FY27; the department continues to manage these responsibilities organization-wide while working to ensure consistency in documentation and separation practices across all departments. While claim volume and complexity fluctuate, unemployment administration remains an ongoing operational responsibility that requires dedicated staff time and attention and unemployment costs are directly tied to employment activity and separation outcomes and are not discretionary in nature. As such, the department is focused on appropriate administration and mitigation of financial impact through consistent documentation and process management.

Personnel Records Modernization

The Department will continue its work in digitizing personnel files and transition to electronic records through the Tyler - Content Manager (TCM) system. This process has been supported by the Technology Department and in partnership with Franklin Public Schools. This effort remains a significant step toward improving accessibility, audit readiness and long term records management. While progress has been made; this is an ongoing project that will continue into FY27 as additional files are scanned and processes refined.
 
Technology Investments & Process Improvements

Consistent with FY26 goals, the department will continue to work with the Technology Department to identify opportunities to improve efficiency through system enhancements.

The Department continues to rely on systems that require significant manual effort. While progress has been made through the initial implementation of TCM, additional technology solutions such as applicant tracking, electronic onboarding, and digital forms - would improve efficiency and reduce administrative budget. These investments remain dependent on the Town’s broader financial outlook.

Continued reliance on manual processes and system limitations impacts efficiency and service delivery. In the interim; the department will focus on maximizing the existing system and identify incremental improvement to reduce manual processes across all departments.

FY27 Requested Budget Summary

The FY27 Human Resources budget reflects a continued commitment to supporting the Town’s workforce while navigating operational constraints. The department's focus remains on balancing increasing service demands with limited staffing resources, while advancing key initiatives that strengthen recruitment, retention and employee experience across the organization.

Strategic investments in staffing, technology and employee development will position the organization to better recruit, retain and support employees; ultimately strengthening the service delivery to the community. Future progress in modernization and service delivery will depend on the town’s ability to address staffing and technology needs in upcoming fiscal years. With increasing service demands and limited administrative capacity, the department will prioritize process improvements and system optimization.

The main focus this fiscal year will be transitioning employee health insurance and taking on the school related benefits. As we have hoped for many years, we hope to modernize the employee onboarding system and invest in greater cloud technology for personnel records. We will also be integral to onboarding and developing the Munis Administrator if approved.