Showing posts with label 911. Show all posts
Showing posts with label 911. Show all posts

Monday, March 1, 2021

Have you used the Suggestion Box? | Town of Franklin MA

On the Town of Franklin home page, there are a variety of Customer Service Request links available.
  • If you find a street light out, or a pothole that should be filled, use the "Public Works work order"
  • Sign up for the Reverse 911 to get notified by the Town of an emergency in your neighborhood.
  • Or use the Comment Box to make a suggestion...
Visit to use any one of these options

Have you used the Suggestion Box? | Town of Franklin MA
Have you used the Suggestion Box? | Town of Franklin MA

Friday, October 16, 2020

Town of Franklin, MA: Errant Reverse 911 notifications

October 15,2020


(Franklin, Massachusetts): On Sunday October 11, 2020 the Franklin Police Department had an incident in which a Reverse 911 telephone call from the Franklin system was sent. The message asked residents to shelter in place.

As resources arrived on the scene it became clear that many people had not received the message. This could be because the Franklin Reverse 911 system is a an "opt in" system. This means you must sign up to receive notifications.

Given the seriousness of the situation, a man shooting a gun in the open, the risk to innocent people was greatly heightened. Because of this, a second resource from the Massachusetts Emergency Management Agency (MEMA) was called upon. This system utilizes "Geo Fencing", which attempts to send wireless messages to mobile devices inside a defined area.

For an unknown technical reason, some of these messages were delivered to communities outside of Franklin. This problem is being investigated in the hope of avoiding problems in the future. Safety for the public and officers is at the center of every decision made.

As with all incidents lessons are learned. In the future when utilizing resources from outside agencies, such as MEMA, we will be more specific in identifying the Town, and area effected in the message itself.

We apologize for any worry that was created, and the disruptions to the Police Departments in those communities.

As a reminder to Franklin residents, you may sign up for our alert system here:


Town of Franklin, MA: Errant Reverse 911 notifications
Town of Franklin, MA: Errant Reverse 911 notifications

In the News: Library closed due to exposure; MEMA did send an alert - researching continues

From the Milford Daily News, an article of interest for Franklin:

"Staff at the Franklin Public Library will return to work on Saturday after being sent home Wednesday morning due to a possible exposure of COVID-19, town officials said in a press release Wednesday night.

In consultation with the Board of Health, the library decided to send staff members home on Wednesday morning out of an abundance of caution, town officials said. In the meantime, crews were expected to be on-site to disinfect the entire library building and, if necessary, staff will be encouraged to take a COVID-19 test and quarantine.

“Since the library has not yet been open to the public, we are confident that Franklin residents have not been exposed to the virus and the town continues to remain confident we can reopen the library on Nov. 9 as we are planning,” town officials said.

The library plans to reopen for curbside pickup and other services on Monday. The library has been closed to the public since March due to the coronavirus and has been offering curbside pickup since May. Curbside pickup is offered Monday through Saturday from 10 a.m. to 4:30 p.m. in the vestibule of the entrance at the top of the parking lot ramp."

Continue reading the article online (subscription may be required)
reopen for curbside pickup and other services on Monday
reopen for curbside pickup and other services on Monday

"There is increasing clarity as to who sent a shelter-in-place alert on Sunday that was sent to many communities around Franklin.

The alert was sent to several communities using a geo fencing process by Massachusetts Emergency Management Agency. Franklin police said they sent the alert to those who signed up for Reverse 911. However, because its system only sends alerts to those who sign up for it, a second “resource” sent out a similar message.

MEMA sent out the second alert, which went to several communities, including non-neighboring towns Mendon and Milford, which weren’t part of the shelter-in-place order, that was similar to the message Franklin

The MEMA system uses something called “geofencing,” which sends wireless messages to mobile devices in a defined area."
Continue reading the article online (subscription may be required)

Thursday, October 15, 2020

In the News: mystery about the expanded 'shelter in place' order; individual to be arraigned on multiple charges

From the Milford Daily News, an article of interest for Franklin:

"Police from Franklin sent out a Reverse 911 on Sunday ordering residents to “shelter-in-place” during a standoff with an armed man who fired at police officers.

Although that is not an unusual move, what happened afterward was. The order was also sent to residents in several other nearby communities, including Milford, Blackstone, Mendon, Wrentham, North Attleboro and Walpole.

How that happened is a mystery, according to Franklin police Sgt. Brian Johnson."

Continue reading the article online (subscription may be required)
The man who authorities say fired several shots at police officers during an armed standoff at the Spruce Pond condominium complex on Sunday is expected to be arraigned Thursday in Wrentham District Court.

Police filed charges against Thomas E. McManus, 53, of 46 Quince Landing, related to the incident on Sunday.

Police charged McManus with six counts of armed assault to murder with a firearm; assault and battery with a dangerous weapon; assault and battery on a police officer; discharging a firearm within 500 feet of a dwelling; disorderly conduct; disturbing the peace; and three counts of vandalizing property.
Continue reading the article online (subscription may be required) 

Tuesday, October 13, 2020

Reminder: subscribe to the Franklin Reverse 911 notification system

"Reminder: The Franklin Reverse 911 notification system is an "OPT IN" system. You must sign up for notifications. We do not have everyone's home and mobile phone numbers. 
Free and easy to sign up":

Monday, July 15, 2019

[Residents] Franklin Police Business Line experiencing an outage

Please be advised we are experiencing outages with our 508-528-1212 business line. 

Any non emergency or emergency police services please call the Metacomet Emergency Community Center 911 line. 

Franklin Police Business Line experiencing an outage
Franklin Police Business Line experiencing an outage

Thursday, February 28, 2019

Franklin Annual Report - 2018: Metacomet Emergency Communications Center (MECC)

Construction on the building continues. We anticipate dispatching our first call in early 2019. Once complete the MECC will operate state of the art systems and equipment to handle the dispatching of police, fire and EMS calls for service for the four communities; Franklin, Norfolk, Plainville and Wrentham. We will serve a combined population of just under 66,000 residents (2015 census data) covering 76.7 square miles.

The State 911 Department will begin “text to 911” service of the Next Generation 911 (NG911) system later this year. This will enable our call takers to assist with emergency calls with the deaf and hard of hearing population or those who cannot verbally communicate. Remember, “Call If You Can, Text If You Can’t”.

The MECC will staff highly skilled, trained, professional telecommunicators ready to assist, day or night. Rest assured we stand ready to help you in your time of need.

Respectfully submitted,

Gary M Premo
Executive Director

You can read the full Annual Report for 2018 online

The archive of prior year annual reports

In the Finance Committee meeting of Oct 16, 2018, we learned that Norfolk construction delays for regional dispatch center will affect Franklin and the budget for an additional three months. It was supposed to begin operation in Jan 2019, and is now scheduled for operation in March (Apr 1 for budgeting purposes). The discussion was to fund an $28K for Police and $70K for Fire to cover the delay.

The Franklin Matters notes from the FinCom meeting Oct 16

Facebook photo for MECC
Facebook photo for MECC

Friday, December 28, 2018

[Franklin Residents] 911 Outages

Please be advised that the 911 system is experiencing sporadic outages. 

If you call 911 and receive a busy signal, please hang up and dial 508-520-1916. Technicians are working on the problem. Currently 37 states are affected including Massachusetts.

You received this message because you are subscribed to the [Town of Franklin-Residents] group.

To Subscribe to this group click here:'

[Franklin Residents] 911 Outages
[Franklin Residents] 911 Outages

Saturday, November 24, 2018

Sign up for Franklin's Reverse 911 system

I had signed up previously but it appears that the system may have been updated and you need to reestablish your profile and account settings.

It was accomplished quickly and easily. I do recommend signing up for these alerts. They are not overdone and while it is good to have you find out from Franklin Matters, there will be times you need to hear directly.

Sign up online

Sign up online
Sign up online
Shared from the DPW Facebook posting