|
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Saturday, January 21, 2023
Wireless Customers Who Were Subject to Data Throttling by AT&T Can Apply for a Payment from the FTC
Saturday, July 30, 2022
Franklin Food Pantry Releases Client Needs Assessment
Report Provides Overview of Food Insecurity in Franklin Community
The Franklin Food Pantry is proud to release its Client Needs Assessment, a comprehensive overview of food insecurity in the Franklin community with recommendations to address the crisis. In 2021 and early 2022, the Franklin Food Pantry reviewed expert literature on food insecurity, conducted research among its current neighbors, interviewed community partners and assessed third-party data sources. The report’s findings will drive programming and operational initiatives to reach more households experiencing food insecurity and related challenges.
The Franklin Food Pantry will focus on the following areas to better support its neighbors:
- Community awareness
- Nutrition
- Community garden
- Partnerships, programs and wrap around services
- Youth programs
- Transportation
- Housing
“The biggest take-away of the Community Needs Assessment is that many more people in Franklin are food insecure than we see accessing our services. We have always assumed there are those in the community whom we haven’t reached, but it was difficult to confirm this assumption with only internal data,” said Tina Powderly, executive director for the Franklin Food Pantry.
“The report shows that in Franklin, while there are 3,284 people who receive MassHealth, only 1,508 are enrolled in SNAP (Supplemental Nutrition Assistance Program). That translates to 549 to 755 households who could benefit from The Pantry but who do not currently shop with us. We want to reach those individuals and encourage them to visit us. As we support people in becoming more food secure, we must focus on moving out of their immediate anxiety so clients can think long term. We can do that with programming to help progress along a continuum toward stability.”
The report includes answers from a weekly question that staff asked current Pantry clients. The information gathered from the clients’ answers will influence future Pantry programming. To date, the Pantry has increased community garden beds, implemented client service office hours, provided free Covid-19 test kits, offered a hybrid distribution method, and launched a new mobile pantry site. The Pantry continues to evaluate future programming based on feedback from its neighbors.
 |
| Franklin Food Pantry Releases Client Needs Assessment |
“This assessment shines a bright light on our neighbors’ struggles and what resources are available to help them,” continued Powderly. “Food insecurity is not just an individual problem. It is a community, state and national problem, and we all must work together to help lessen food insecurity. We are very grateful to our local partners for their participation in this critical research and for their collaboration and hard work addressing the issues outlined in the Community Needs Assessment.”
To read the entire report please visit our website. If you or someone you know needs additional help, please direct them to The Pantry.
The Pantry is open on Tuesdays from 9:00 AM – 1:00 PM and 5:30 –6:30 PM for drive-up distribution (no appointment needed), and Thursday and Friday from 9:00 AM – 1:00 PM for appointment-only shopping.
About the Franklin Food Pantry
The Franklin Food Pantry offers supplemental food assistance and household necessities to almost 1,100 individuals per year. The Franklin Food Pantry is not funded by the Town of Franklin. As a private, nonprofit organization, we depend on donations from individuals, corporations, foundations and other strategic partners. We are grateful for our many partnerships, including that with the Greater Boston Food Bank, that allow us to achieve greater buying power and lower our costs.
Donations and grants fund our food purchases, keep our lights on, and put gas in our food truck. Other programs include home delivery, Weekend Backpack Program for Franklin school children in need, mobile pantry, emergency food bags and holiday meal packages. The Pantry is located at 43 W. Central St. in Franklin on Route 140 across from the Franklin Fire Station.
Visit www.franklinfoodpantry.org for more information.
Monday, June 13, 2022
Register O’Donnell Highlights Registry of Deeds Customer Service Center
Norfolk County Register of Deeds William P. O’Donnell reminds consumers if they have a Registry related question, the answer is just a phone call away by dialing the Customer Service Center at (781) 461-6101. The department is open Monday through Friday from 8:30AM to 4:30PM.
“The Customer Service Center is a one-stop shop for Norfolk County homeowners and institutional users who have land related document questions,” said O’Donnell. “These questions can vary such as confirming the current ownership of a particular property, or verifying if a discharge of a property’s mortgage has been filed after the loan has been paid off. We are glad to help with any inquiry, whether you come through our doors or call us by phone.”
Register O’Donnell further noted, “The department can also inform customers about the various cost for filing and receiving land documents. Upon a customer’s request -whether it’s by visiting us here at the Registry or by a direct mail request - we can provide copies of documents to you for a fee of $1.00 per page, plus an additional $1.00 per document to cover the cost of postage.”
The Registry only accepts cash or check payments. In addition, the Customer Service Center staff is happy to answer questions about the Homestead Act, a law which provides limited protection against the forced sale of a homeowner’s primary residence to satisfy unsecured debt up to $500,000.
O’Donnell went on to say, “For many, trying to ascertain information about land documents can be a very frustrating and intimidating experience. Please know our trained customer service staff is well-versed in all areas of land document research. By utilizing our state-of-the-art land document research system, which is also available via www.norfolkdeeds.org, people can get answers to their property questions.”
Notary services are also offered by the Customer Service Center. “Several staff members are notary publics. We are more than glad to notarize any land document provided the person requesting the service appears before us and presents satisfactory proof of identification by showing either their driver’s license or passport,” said O’Donnell.
In conclusion, Register O’Donnell stated, “Providing first-class customer service is a core objective of the Registry’s mission to serve the public. We strive to ensure our customers have a positive experience when interacting with us. The bottom line is: We are glad to be of service to you.”
To learn more about these and other Registry of Deeds events and initiatives like us at facebook.com/NorfolkDeeds or follow us on twitter.com/NorfolkDeeds and instagram.com/NorfolkDeeds.
The Norfolk County Registry of Deeds is located at 649 High Street in Dedham. The Registry is a resource for homeowners, title examiners, mortgage lenders, municipalities and others with a need for secure, accurate, accessible land record information. All land record research information can be found on the Registry’s website www.norfolkdeeds.org. Residents in need of assistance can contact the Registry of Deeds Customer Service Center via telephone at (781) 461-6101, or email us at registerodonnell@norfolkdeeds.
 |
| Register O’Donnell Highlights Registry of Deeds Customer Service Center |
Friday, June 10, 2022
Escape into Fiction running a raffle box for customers today (Jun 10)
All day #friday 6/10 we will be adding customers to our raffle box! Drawing after the close of the #StrawberryStroll in #FranklinMA. Come before or during the @FranklinDowntwn Strawberry Stroll & for every $50 spent we will add a name! Open 10-8pm (4-8 Strawberry Stroll)
Shared from Twitter -> https://twitter.com/EscapeIntoFictn/status/1535040404113981445
 |
| Escape into Fiction running a raffle box for customers today (Jun 10) |
Thursday, October 7, 2021
FM #622 - Town Clerk Candidate Nancy Danello - 10/04/21 (audio)
FM #622 = This is the Franklin Matters radio show, number 622 in the series.
This shares my conversation with candidate for Town Clerk Nancy Danello
This is one of a series of conversations with candidates for the Franklin Election on Nov 2, 2021. I do this to provide Franklin, MA voters with accurate and timely information that they can use to cast an informed vote. Publication of the answers or interview responses does not constitute an endorsement of this or any candidate.
We cover the candidate questions as previously developed in conjunction with the community and shared with the candidates in advance. Five of the questions are ‘general’ in nature, the sixth is specific to the role of the candidate. In this case, for the Town Clerk
Our conversation runs about 15 minutes, so let’s listen to my interview with Nancy Danello. ** Audio file -> https://player.captivate.fm/episode/af5a4375-28f2-41cc-9de9-1f89d00d431e
--------------
Candidate questions -> https://www.franklinmatters.org/2021/09/election-2021-candidate-interview.html
Candidate page -> https://www.nancydanello.us/
Election Collection 2021 -> https://www.franklinmatters.org/2021/07/franklin-election-collection-2021.html
-------------
We are now producing this in collaboration with Franklin.TV and Franklin Public Radio (wfpr.fm) or 102.9 on the Franklin area radio dial.
This podcast is my public service effort for Franklin but we can't do it alone. We can always use your help.
How can you help?
If you can use the information that you find here, please tell your friends and neighbors
If you don't like something here, please let me know
Through this feedback loop we can continue to make improvements. I thank you for listening.
For additional information, please visit Franklinmatters.org/ or www.franklin.news
If you have questions or comments you can reach me directly at shersteve @ gmail dot com
The music for the intro and exit was provided by Michael Clark and the group "East of Shirley". The piece is titled "Ernesto, manana" c. Michael Clark & Tintype Tunes, 2008 and used with their permission.
I hope you enjoy!
------------------
You can also subscribe and listen to Franklin Matters audio on iTunes or your favorite podcast app; search in "podcasts" for "Franklin Matters"
 |
| acting Town Clerk Nancy Danello |
Monday, September 20, 2021
Register O’Donnell Highlights Registry of Deeds Customer Service Center
Norfolk County Register of Deeds William P. O’Donnell reminds consumers if they have a Registry question, the answer is just a phone call away by dialing the Customer Service Center at (781) 461-6101. The department is open Monday through Friday from 8:30AM to 4:30PM.
“The Customer Service Center is a one-stop shop for Norfolk County homeowners and institutional users who have land related document questions,” said O’Donnell. “These questions can vary such as confirming the current ownership of a particular property, or verifying if a discharge of a property’s mortgage has been filed after the loan has been paid off. We are glad to help with any inquiry, whether you come through our doors or call us by phone.”
Register O’Donnell further noted, “The department can also inform customers about the various cost for filing and receiving land documents. Upon a customer’s request -whether it’s by visiting us here at the Registry or by a direct mail request - we can provide copies of documents to you for a fee of $1.00 per page, plus an additional $1.00 per document to cover the cost of postage.”
The Registry only accepts cash or check payments. In addition, the Customer Service Center staff is happy to answer questions about the Homestead Act, a law which provides limited protection against the forced sale of a homeowner’s primary residence to satisfy unsecured debt up to $500,000.
O’Donnell went on to say, “For many, trying to ascertain information about land documents can be a very frustrating and intimidating experience. Please know our trained customer service staff is well-versed in all areas of land document research. By utilizing our state-of-the-art land document research system, which is also available via www.norfolkdeeds.org, people can get answers to their property questions.”
Notary services are also offered by the Customer Service Center. “All staff members are notary publics. We are more than glad to notarize any land document provided the person requesting the service appears before us and presents satisfactory proof of identification by showing either their driver’s license or passport,” said O’Donnell.
In conclusion, Register O’Donnell stated, “Providing first-class customer service is a core objective of the Registry’s mission to serve the public. We strive to ensure our customers have a positive experience when interacting with us. The bottom line is: We are glad to be of service to you.”
To learn more about these and other Registry of Deeds events and initiatives like us at facebook.com/NorfolkDeeds or follow us on twitter.com/NorfolkDeeds and instagram.com/NorfolkDeeds.
The Norfolk County Registry of Deeds is located at 649 High Street in Dedham. The Registry is a resource for homeowners, title examiners, mortgage lenders, municipalities and others with a need for secure, accurate, accessible land record information. All land record research information can be found on the Registry’s website www.norfolkdeeds.org. Residents in need of assistance can contact the Registry of Deeds Customer Service Center via telephone at (781) 461-6101, or email us at registerodonnell@norfolkdeeds.org
 |
| Register O’Donnell Highlights Registry of Deeds Customer Service Center |
Subscribe to:
Posts (Atom)