Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Sunday, December 14, 2025

Potpourri agenda for last Town Council meeting in 2025

Franklin Town Council
Agenda & Meeting Packet
December 17, 2025 = 6:00 PM


1. ANNOUNCEMENTS FROM THE CHAIR
a. This meeting is being recorded by Franklin TV and shown on Comcast channel 9 and Verizon Channel 29. This meeting may be recorded by others.
b. Chair to identify members participating remotely.
c. Upcoming Town Sponsored Community Events.
2. CITIZEN COMMENTS
a. Citizens are welcome to express their views for up to three minutes on a matter that is not on the agenda. In compliance with G.L. Chapter 30A, Section 20 et seq, the Open Meeting Law, the Council cannot engage in a dialogue or comment on a matter raised during Citizen Comments. The Council may ask the Town Administrator to review the matter. Nothing herein shall prevent the Town Administrator from correcting a misstatement of fact.
3. APPROVAL OF MINUTES
a. November 12, 2025   
https://www.franklinma.gov/DocumentCenter/View/7849/November-12-2025-TC-Meeting-Minutes--Draft-for-Review
b. November 19, 2025   
https://www.franklinma.gov/DocumentCenter/View/7833/3a-November-19-2025-TC-Meeting-Minutes--Draft-for-Review
4. PROCLAMATIONS / RECOGNITIONS
a. 8th Grade Franklin Panthers Football Team
b. Franklin High School Cheerleading Team
c. Franklin High School Girls’ Volleyball Team
5. APPOINTMENTS
6. PUBLIC HEARINGS - 6:00 PM - None Scheduled.
 
7. LICENSE TRANSACTIONS
a. Annual License Renewals
i. See attached “2026 Town of Franklin Alcohol License Renewals”  
https://www.franklinma.gov/DocumentCenter/View/7857/7a-1---MEMO---License-Renewals
8. PRESENTATIONS / DISCUSSION
a. Snow Presentation - Brutus Cantoreggi, DPW Director & Carlos Rebelo, Highway/Grounds Superintendent   
https://www.franklinma.gov/DocumentCenter/View/7855/Snow-Presentation---December-17-2025
b. Social Equity Policy Discussion  
https://www.franklinma.gov/DocumentCenter/View/7841/Local-Approval-Process-and-Social-Equity-Policy
c. Town Charter Presentation  
https://www.franklinma.gov/DocumentCenter/View/7848/2023-11-01-Town-Charter-Presentation
d. Citizen Satisfaction Survey: the town is headed in the wrong direction  
https://public.tableau.com/app/profile/polco.nrc/viz/TheNCSReport-FranklinMA2025/About
9. LEGISLATION FOR ACTION
a. Resolution 25-83: Gift Acceptance - Veterans Services Dept. ($91,072.88), Senior Center (21,275.73), Police Dept. ($710.74)
(Motion to Approve Resolution 25-83 - Majority Vote)  
https://www.franklinma.gov/DocumentCenter/View/7854/9a-Gifts
10. TOWN ADMINISTRATOR’S REPORT

11. SUBCOMMITTEE & AD HOC COMMITTEE REPORTS
12. FUTURE AGENDA ITEMS

13. COUNCIL COMMENTS

14. EXECUTIVE SESSION - None Scheduled.

15. ADJOURN

Note: Two-Thirds Vote: requires 6 votes
Majority Vote: requires majority of members present and voting

Agenda doc contains remote participation info -> 

Tuesday, February 18, 2025

Laura shares insights from The Pantry Strategic Plan with us (audio)

FM #1386 = This is the Franklin Matters radio show, number 1386 in the series. 


This session of the radio show shares my conversation with Laura Doherty, Franklin Food Pantry Associate Director. We had our conversation at the Franklin Food Pantry at Edwin’s. 


The Pantry Strategic Plan
The Pantry Strategic Plan
Laura provides a brief story on her road to The Pantry then we get to talk about The Pantry Strategic Plan. It was funded by a grant from the MetroWest Health Foundation specifically for use in building capacity. The Pantry developed the strategic plan with involvement of multiple stakeholders groups and is now able to bring the plan to life.


The recent holiday meal distribution is one example of how the strategic plan led to the enhancements that resulted in almost 1,000 meals distributed during Nov & Dec 2024.


Disclosure: during the conversation you will hear that I was previously on the Food Pantry Board. I am currently volunteering on a couple of committees to help the Food Pantry mission. 


The recording runs about 39 minutes, so let’s listen to my conversation with Laura

Audio link -> https://franklin-ma-matters.captivate.fm/episode/fm-1386-franklin-food-pantry-strategic-plan-02-06-25/


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Franklin Food Pantry strategic plan -> 

https://www.franklinfoodpantry.org/wp-content/uploads/2024/09/Strategic-Plan-2024-to-2027.pdf 


Food Pantry current needs page -> https://www.franklinfoodpantry.org/get-involved/pantry-needs/ 


Amazon wish lists -> https://www.amazon.com/hz/wishlist/ls/2SIL7UR08ZZUC?ref_=wl_share 


Sign up for a public tour of the Pantry -> https://www.signupgenius.com/go/10c0f4baaa622a4f4c43-pantry#/ 


The Franklin Food Pantry is here for you. If you need us, we are here with not only food, but useful programs and resources for individuals, seniors and families struggling with food insecurity. If you can support us, we thank you - visit www.franklinfoodpantry.org  to explore volunteering, donating funds, donating food, or supporting our Capital Campaign to keep the lights on and the programs, from food elves to weekend backpack stuffing. It truly takes a village to keep our food pantry running and supporting the increasing demand, supporting our Franklin neighbors.


--------------


We are now producing this in collaboration with Franklin.TV and Franklin Public Radio (wfpr.fm). 


This podcast is my public service effort for Franklin but we can't do it alone. We can always use your help.

 

How can you help?

  • If you can use the information that you find here, please tell your friends and neighbors

  • If you don't like something here, please let me know

  • And if you have interest in reporting on meetings or events, please reach out. We’ll share and show you what and how we do what we do


Through this feedback loop we can continue to make improvements. I thank you for listening.

 

For additional information, please visit www.franklin.news or www.Franklinmatters.org/ 


If you have questions or comments you can reach me directly at shersteve @ gmail dot com


The music for the intro and exit was provided by Michael Clark and the group "East of Shirley". The piece is titled "Ernesto, manana"  c. Michael Clark & Tintype Tunes, 2008 and used with their permission.


I hope you enjoy!

------------------


You can also subscribe and listen to Franklin Matters audio on iTunes or your favorite podcast app; search in "podcasts" for "Franklin Matters"

Tuesday, September 19, 2023

This Franklin Food Pantry conversation focuses on Client Services (audio)

FM #1063 = This is the Franklin Matters radio show, number 1063 in the series. 


This session of the radio show shares my conversation with Amber Baur, Franklin Food Pantry regular volunteer and recent addition to the Board of Directors along with Laura Du, Food Pantry Client Services Manager. We had our conversation in the new location of the Franklin Food Pantry at Edwin’s. 


We talk about the happy news that the Food Pantry has their own home, finally. While they are appreciative of the space Rockland Trust has let them use for many years, their needs had outgrown the space. The shower curtain that had divided the intake process within the room in the former building is now replaced by an office and regular doors/windows.


We talk about how the role of volunteers is critical to the successful operation of the Food Pantry assisting our neighbors. How the new facility enables the Food Pantry to better meet the needs of our neighbors in welcoming and treating them with the respect and confidentiality they deserve.


Disclosure: during the conversation you will hear about my background with the Food Pantry and that I have committed to this capital campaign.


The recording runs about 33 minutes, so let’s listen to my conversation with Laura and Amber. Audio file -> https://franklin-ma-matters.captivate.fm/episode/fm-1063-franklin-food-pantry-client-services-08-30-23



--------------


The Franklin Food Pantry is here for you. If you need us, we are here with not only food, but useful programs and resources for individuals, seniors and families struggling with food insecurity. If you can support us, we thank you - visit franklinfoodpantry.org to explore volunteering, donating funds, donating food, or supporting our Capital Campaign to keep the lights on and the programs, from food elves to weekend backpack stuffing. It truly takes a village to keep our food pantry running and supporting the increasing demand, supporting our Franklin neighbors.


--------------


We are now producing this in collaboration with Franklin.TV and Franklin Public Radio (wfpr.fm). 


This podcast is my public service effort for Franklin but we can't do it alone. We can always use your help.

 

How can you help?

  • If you can use the information that you find here, please tell your friends and neighbors

  • If you don't like something here, please let me know


Through this feedback loop we can continue to make improvements. I thank you for listening.

 

For additional information, please visit www.franklin.news or www.Franklinmatters.org/ 


If you have questions or comments you can reach me directly at shersteve @ gmail dot com


The music for the intro and exit was provided by Michael Clark and the group "East of Shirley". The piece is titled "Ernesto, manana"  c. Michael Clark & Tintype Tunes, 2008 and used with their permission.


I hope you enjoy!

------------------


You can also subscribe and listen to Franklin Matters audio on iTunes or your favorite podcast app; search in "podcasts" for "Franklin Matters"


Thursday, August 10, 2023

This Franklin Food Pantry conversation provides some insights into their operations in the new facility (audio)

FM #1035 = This is the Franklin Matters radio show, number 1035 in the series. 

This session of the radio show shares my conversation with Anne McGillis, Director of Operations, and Yianna Zicherman, Warehouse Manager of the Franklin Food Pantry. We had our conversation in the new location of the Franklin Food Pantry at Edwin’s


We talk about their respective roles in the operation of the Pantry. We get some insights into what happens behind the scenes to process the donations and food purchases to help our neighbors. Donations are always welcomed to help keep this operation running smoothly. 


The recording runs about 16 minutes, so let’s listen to my conversation with Anne & Yianna. Audio file -> https://franklin-ma-matters.captivate.fm/episode/fm-1035-franklin-food-pantry-building-campaign-02-07-24-23



--------------


The Franklin Food Pantry is here for you. If you need us, we are here with not only food, but useful programs and resources for individuals, seniors and families struggling with food insecurity. If you can support us, we thank you - visit franklinfoodpantry.org to explore volunteering, donating funds, donating food, or supporting our Capital Campaign to keep the lights on and the programs, from food elves to weekend backpack stuffing. It truly takes a village to keep our food pantry running and supporting the increasing demand, supporting our Franklin neighbors.


Part 1 of the podcast series for the Franklin Food Pantry was shared last week.


Note: As part of my long association with the Franklin Food Pantry, I contribute financially to the building capital campaign. 


--------------


We are now producing this in collaboration with Franklin.TV and Franklin Public Radio (wfpr.fm). 


This podcast is my public service effort for Franklin but we can't do it alone. We can always use your help.

 

How can you help?

  • If you can use the information that you find here, please tell your friends and neighbors

  • If you don't like something here, please let me know


Through this feedback loop we can continue to make improvements. I thank you for listening.

 

For additional information, please visit www.franklin.news or www.Franklinmatters.org/ 


If you have questions or comments you can reach me directly at shersteve @ gmail dot com


The music for the intro and exit was provided by Michael Clark and the group "East of Shirley". The piece is titled "Ernesto, manana"  c. Michael Clark & Tintype Tunes, 2008 and used with their permission.


I hope you enjoy!

------------------


You can also subscribe and listen to Franklin Matters audio on iTunes or your favorite podcast app; search in "podcasts" for "Franklin Matters"


Saturday, January 21, 2023

Wireless Customers Who Were Subject to Data Throttling by AT&T Can Apply for a Payment from the FTC


 
FTC Logo


Those who had unlimited data plans with AT&T between 2011-2015 may be eligible

The Federal Trade Commission opened a claims process for former AT&T customers who have yet to claim a refund stemming from the FTC's lawsuit against the company for misleading consumers about its unlimited data plans.

View Press Release
More news from the FTC


 

Saturday, July 30, 2022

Franklin Food Pantry Releases Client Needs Assessment

Report Provides Overview of Food Insecurity in Franklin Community

 

The Franklin Food Pantry is proud to release its Client Needs Assessment, a comprehensive overview of food insecurity in the Franklin community with recommendations to address the crisis. In 2021 and early 2022, the Franklin Food Pantry reviewed expert literature on food insecurity, conducted research among its current neighbors, interviewed community partners and assessed third-party data sources. The report’s findings will drive programming and operational initiatives to reach more households experiencing food insecurity and related challenges.


The Franklin Food Pantry will focus on the following areas to better support its neighbors:

  • Community awareness
  • Nutrition
  • Community garden
  • Partnerships, programs and wrap around services
  • Youth programs
  • Transportation
  • Housing

“The biggest take-away of the Community Needs Assessment is that many more people in Franklin are food insecure than we see accessing our services. We have always assumed there are those in the community whom we haven’t reached, but it was difficult to confirm this assumption with only internal data,” said Tina Powderly, executive director for the Franklin Food Pantry. 


“The report shows that in Franklin, while there are 3,284 people who receive MassHealth, only 1,508 are enrolled in SNAP (Supplemental Nutrition Assistance Program). That translates to 549 to 755 households who could benefit from The Pantry but who do not currently shop with us. We want to reach those individuals and encourage them to visit us. As we support people in becoming more food secure, we must focus on moving out of their immediate anxiety so clients can think long term. We can do that with programming to help progress along a continuum toward stability.”


The report includes answers from a weekly question that staff asked current Pantry clients. The information gathered from the clients’ answers will influence future Pantry programming. To date, the Pantry has increased community garden beds, implemented client service office hours, provided free Covid-19 test kits, offered a hybrid distribution method, and launched a new mobile pantry site.  The Pantry continues to evaluate future programming based on feedback from its neighbors.

Franklin Food Pantry Releases Client Needs Assessment
Franklin Food Pantry Releases Client Needs Assessment


“This assessment shines a bright light on our neighbors’ struggles and what resources are available to help them,” continued Powderly. “Food insecurity is not just an individual problem. It is a community, state and national problem, and we all must work together to help lessen food insecurity. We are very grateful to our local partners for their participation in this critical research and for their collaboration and hard work addressing the issues outlined in the Community Needs Assessment.”


To read the entire report please visit our website. If you or someone you know needs additional help, please direct them to The Pantry. 


The Pantry is open on Tuesdays from 9:00 AM – 1:00 PM and 5:30 –6:30 PM for drive-up distribution (no appointment needed), and Thursday and Friday from 9:00 AM – 1:00 PM for appointment-only shopping. 


About the Franklin Food Pantry 

The Franklin Food Pantry offers supplemental food assistance and household necessities to almost 1,100 individuals per year. The Franklin Food Pantry is not funded by the Town of Franklin. As a private, nonprofit organization, we depend on donations from individuals, corporations, foundations and other strategic partners. We are grateful for our many partnerships, including that with the Greater Boston Food Bank, that allow us to achieve greater buying power and lower our costs.  

Donations and grants fund our food purchases, keep our lights on, and put gas in our food truck. Other programs include home delivery, Weekend Backpack Program for Franklin school children in need, mobile pantry, emergency food bags and holiday meal packages. The Pantry is located at 43 W. Central St. in Franklin on Route 140 across from the Franklin Fire Station. 

Visit www.franklinfoodpantry.org for more information.